Our Rental Policies

Last-Minute Reservations

All reservations made within 72 hours of arrival time are required to check in with a major credit card and government-issued identification card. A photocopy will be made and kept on file for 30 days.

Reservation Requirements

A Security Deposit is required to make a reservation. The Security deposit is $250 for stays less than 30 nights and $500 for stays 30 nights or longer. The Security Deposit is non-refundable and applied to the balance at check-out time.

A Damage Deposit is required to make a reservation. The Damage Deposit is $250 and returned 3-5 business days after check-out time provided no damage or excessive cleaning has been assessed.

Balance Collection

Any payment method is acceptable for balance collection however the credit card on file will be the default method. The balance on all reservations of less than 30 nights is collected 7 days prior to arrival. For stays greater than 30 nights, only the 1st month's rent is collected 7 days prior to arrival.

Cancellations And Claims

Confirmed reservations canceled 8 days or more, prior to arrival date, are subject to Security Deposit loss. Any additional funds will be returned. Confirmed reservations canceled 7 days or less, prior to arrival date, are subject to full rental charge unless the unit can be re-rented. Confirmed reservations over 27 nights are subject to 100% forfeiture of the Security Deposit when canceled at any time.

Please note that all refunds are managed via Paypal for any reservation not booked directly with Casa Buena Vista Rentals.

Use Of Property

Any and all damage, item removal, or loss of value of any and all amenities, furnishings, or physical structure, will be the full responsibility of the credit card bearer or insurance policy holder. We reserve the right to reimburse any costs associated with repairs, replacements, or loss due to the negligent conduct of guests. This includes the misuse of items resulting in their repair or replacement. We reserve the right to claim loss due to accidental damages on behalf of the insurance policyholder or credit card bearer of the deposit.

Taxes & Fees

The San Francisco Transient Occupancy Tax (TOT) is 14% and is waived for monthly rentals.
Canadian rentals are not subject to taxes.
Fess may be incurred when reservations are made through 3rd party rental platforms.
Housekeeping fees are assessed on a per-unit base and provided at the time of reservation.

Standard Amenities

All of our properties include the following amenities:

  • Wireless Internet
  • Flat Screen TV
  • DVD Player
  • Basic TV Channels
  • Linens and Towels
  • Hand and Dish Soaps
  • Toaster
  • Microwave
  • Basic Cleaning Supplies
  • Basic Cooking Equipment
  • Basic Dining Sets
  • Basic Paper Goods
  • Coffee Maker
  • Iron and Board
  • Non Smoking
  • Near Public Transport

Arrival and Departure Instructions

Check-in time is 3 PM and check-out time is 11 AM. If you require early arrival or late departure, special arrangements may be made by contacting us in advance. A $35 fee is required for early arrivals up to 12PM with 24 hours advanced notice. The fee is $70 for notifications received within 24 hours of arrival. For late departures, when available, the fee is $35. Keys are available for pickup from our office at 3 PM the day of your arrival. The keys must be returned to this same location by 11:30 AM the day of your departure. For additional fees, alternative key retrieval and return options can be provided.


In the event of emergency repairs, owner issues, or if the unit poses an immediate safety hazard, we may be forced to transfer you to a comparable or upgraded unit. You will have the choice to accept the transfer or receive a full refund.

Accessibility Policy

Each of our properties is unique. Given this fact, if you or anyone in your party has a special need regarding accessibility, please contact us in advance of your reservation to confirm if the unit is appropriate for your use. This may include, but is not limited to, stairs, hills, and parking arrangements. We do not warrant any property to be handicap accessible. Each unit does have an accessibility rating of 1-5. A rating of 5 is the most physically challenging.

As a general guide, each property listing has an accessibility rating ranging from 1 through 5. 1 is the least challenging access and 5 is most challenging.

Smoking Policy

All vacation rentals are non-smoking; including decks, patios, and poolside locations. Evidence of guests smoking may result in additional cleaning fees and forfeiture of the deposit.

Cleaning Fees And Excessive Use

There are no additional charges associated with reservations that are 13 or fewer days. The cleaning fee has been applied to your nightly rate. Guests staying more than 27 days are encouraged to use our housekeeping services to avoid any potential cleaning fees assessed at departure. This service includes fresh towels, linen, soaps, and paper. Excessive use is defined as requiring additional housekeeping efforts beyond standard practice and is subject to additional housekeeping fees.

Pet Policy

Please contact us. Each vacation rental has an individual policy. Not all units accept pets.

Personal Conduct Policy

To preserve the quality of the atmosphere for our neighbors we ask that each guest exercise fair judgment and monitor their noise levels. Parties or social functions with multiple or loud guests may result in immediate eviction. Please observe our daily quiet time from 9 PM - 8 AM.

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